Terms of Service

These Terms of Service (Terms) are an agreement between Halyard Studios Pty Ltd, trading as Treldy (Treldy, we, us or our), and the person or organisation that accesses or uses our websites, applications and services (together, the Service).

By creating an account, accepting these Terms or using the Service, you agree to these Terms. If you use the Service for an organisation, you represent that you have authority to bind that organisation, and you includes that organisation. If you do not agree, do not use the Service.

1. Eligibility and accounts

You must be at least 18 and legally able to enter into a contract. You must provide accurate, current account information and keep it up to date. You are responsible for activity under your account, protecting your credentials and ensuring that each user has appropriate authority and access. Tell us promptly at hello@treldy.com if you suspect unauthorised access.

2. The Service

Treldy provides cloud accounting and related business tools. Features may include invoicing, expenses, bank reconciliation, reports, payroll, tax workflows, connected services and AI-assisted functions. We may improve, replace or discontinue features. If a change materially reduces paid functionality, we will take reasonable steps to give affected customers notice.

The Service may include beta, preview or trial features. Those features may change or be removed and may be less reliable than generally available features.

3. Your responsibilities

You are responsible for:

• the accuracy, quality and legality of information you enter or connect;
• reviewing records, calculations, reports, filings, payments and generated outputs;
• maintaining any records and backups you are legally required to keep;
• obtaining necessary rights, notices and consents for personal information you provide;
• configuring user access and connected services appropriately; and
• complying with tax, employment, superannuation, privacy and other applicable laws.

Treldy does not replace an accountant, tax agent, financial adviser, lawyer or payroll professional. Information and outputs from the Service are general tools, not professional advice. You should obtain advice suited to your circumstances.

4. Acceptable use

You must not, and must not help another person to:

• use the Service unlawfully, fraudulently or to infringe another person's rights;
• access an account, organisation or information without authority;
• upload malware or disrupt, damage or overload the Service;
• bypass security, rate limits or access controls;
• probe or test vulnerabilities without our written permission;
• reverse engineer the Service except to the extent the law does not permit this restriction;
• resell or make the Service available to third parties unless we agree in writing; or
• use the Service or its outputs to develop or train a competing product or model.

5. Your data

As between you and Treldy, you retain ownership of data, content and materials you submit to the Service (Your Data). You grant us a non-exclusive, worldwide licence to host, copy, transmit, process and display Your Data only as reasonably necessary to provide, secure, support and improve the Service, comply with law and exercise our rights under these Terms.

You represent that you have the rights and permissions needed for us to process Your Data as described in these Terms and our Privacy Policy. We handle personal information in accordance with that Policy.

6. Connected services

You may choose to connect third-party products such as identity, banking, accounting, payment or productivity services. You authorise us to exchange information with those services as needed to provide the connection. Their terms and privacy policies apply to their services, and we are not responsible for third-party products or changes they make. You can revoke a connection through Treldy or the provider, subject to available controls.

7. Artificial intelligence features

AI-assisted features may produce categorisations, forecasts, summaries, draft transactions or other outputs based on Your Data. AI outputs may be incomplete, inaccurate or unsuitable. They are suggestions only unless you choose to apply them, and you must review them before relying on them. Do not use an AI output as the sole basis for a decision that has legal or significant effects on a person.

8. Fees, trials and subscriptions

Prices, billing periods and plan inclusions are shown when you subscribe. Unless stated otherwise, subscriptions renew automatically at the end of each billing period until cancelled. You authorise us and our payment provider to charge the applicable fees and taxes using your selected payment method.

You may cancel before the next renewal through the Service or by contacting us. Cancellation takes effect at the end of the current paid period unless we say otherwise. Payments are not refundable except where required by law or expressly stated. Trial eligibility and duration may be limited, and we may end a trial where we reasonably believe it is being misused.

We may change prices on reasonable advance notice. A price change will ordinarily apply from your next renewal after the notice period.

9. Our intellectual property

We and our licensors own the Service, including its software, design, branding and documentation, excluding Your Data. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable and revocable right to access and use the Service for your internal business purposes during your subscription.

If you give us feedback, you grant us a perpetual, worldwide, royalty-free right to use it without restriction or payment, provided we do not identify you publicly without permission.

10. Availability and security

We work to keep the Service available and secure, but it may be interrupted by maintenance, faults, third-party services or events outside our reasonable control. Unless we agree otherwise in writing, we do not promise uninterrupted or error-free operation or a particular service level. You must maintain reasonable business-continuity arrangements appropriate to your use.

11. Suspension and termination

You may stop using the Service at any time. We may suspend or restrict access where reasonably necessary to protect the Service or others, prevent suspected unlawful activity, respond to a security risk, address non-payment or a material breach, or comply with law. Where practicable, we will give notice and an opportunity to remedy the issue.

We may terminate these Terms for a material breach that is not remedied within a reasonable time, immediately for serious misconduct or unlawful use, or if we discontinue the Service. On termination, your right to use the Service ends. Provisions intended by their nature to survive termination will continue, including ownership, payment, disclaimers and liability terms.

12. Consumer guarantees

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law or another law that cannot lawfully be excluded, restricted or modified (Non-excludable Rights).

13. Disclaimers and liability

Except for Non-excludable Rights and any express commitments in these Terms, the Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we exclude implied warranties and are not liable for indirect or consequential loss, loss of profit, revenue, opportunity, goodwill or anticipated savings, or loss arising from information or outputs you did not review.

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service and these Terms is limited to the fees you paid us for the Service during the 12 months before the event giving rise to the claim. This limitation does not apply to liability that cannot legally be limited or excluded.

14. Changes to these Terms

We may update these Terms to reflect changes to the Service, law or our business. We will publish the updated Terms and change the date above. If a change is material, we will take reasonable steps to notify affected users before it takes effect. By continuing to use the Service after the effective date, you accept the updated Terms. If you do not agree, you may stop using the Service and cancel your subscription.

15. General

These Terms and any terms expressly incorporated into them are the entire agreement about the Service. If a provision is unenforceable, it will be read down to the minimum extent necessary and the remaining provisions continue. A delay in exercising a right is not a waiver. You may not assign these Terms without our consent. We may assign them as part of a restructure, sale or transfer of our business, provided this does not reduce your rights.

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the courts of New South Wales and courts entitled to hear appeals from them.

16. Contact us

Halyard Studios Pty Ltd trading as Treldy
Sydney, New South Wales, Australia
hello@treldy.com